Optometric Technician - Grand Boulevard

Warby Parker•Miramar Beach, FL

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists and help provide a positive experience for eye exam patients in a high-volume retail setting. The role supports in-person and, where available, video-assisted exams; collects preliminary clinical data; assists with contact lens insertion and removal training; and helps keep eye exam operations running smoothly. The technician also supports appointment coordination, patient flow, accurate records, exam-room readiness, and retail sales as directed by the Store Leader.

Requirements

Professional, articulate, and compassionate approach to patient care.
Effective team collaboration and communication with doctors, store team members, and patients.
Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
Ability to think outside the box when needed.
Precision, comfort with technology, and ability to quickly learn and effectively use new medical applications.
Enthusiasm for working alongside a doctor in a high-volume retail setting.

Nice To Haves

At least 1 year of experience in a medical environment supporting doctors.
Strong knowledge of eyewear and ability to accurately describe the features and benefits of different offerings.
Working knowledge of G Suite.
Previous work experience in optometry, electronic health records, or medical care.
Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam-room equipment.
Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

Act as the primary liaison between the doctor and patients and build rapport with eye exam patients.
Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
Support in-person and video-assisted eye exam appointments as available.
Train new contact lens wearers in insertion and removal, and train additional team members on this process as directed by the Store Leader.
Support patients and the store team through the appointment-booking process, including appointment confirmation, annual exam outreach, and contact lens follow-up.
Manage patient flow through the eye exam process efficiently.
Help the doctor maintain meticulous and accurate records of collected data.
Help prepare reports for other medical professionals as needed.
Ensure adherence to governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up to date, cleaning equipment, and performing ongoing maintenance and calibration as needed.
Support the retail sales team as directed by the Store Leader.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time employees; paid sick leave is also listed for part-time employees.
Paid holidays for full-time employees.
Vacation days per year for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Variable compensation for eligible employees.
Overtime pay for non-exempt employees required to work more than 40 hours in a workweek.