Optometric Technician

AEG Vision•Findlay, OH

17h

About The Position

At AEG, the Optometric Technician works alongside Optometrists to support patient care and education and help provide an efficient, high-quality patient experience. The role conducts pre-testing and specialty diagnostic testing, performs post-exam tasks, and manages the doctor’s appointment schedule. The technician performs preliminary patient evaluations, interviews patients before their appointments, maintains records in compliance with HIPAA and applicable company, federal, and state policies, and responds to patient calls about medication or treatment while referring concerns to the Optometrist as necessary. The role may include arranging referrals and follow-up appointments, documenting medical findings and communications in electronic health records, assisting with medical documentation and billing tasks, and serving as a scribe or performing refractions. Additional duties include managing appointment confirmations and recall outreach, teaching contact lens insertion and removal, maintaining contact lens trial inventory and orders, completing end-of-day procedures, and keeping the practice’s work areas and displays clean and organized. Other practice duties may be assigned as requested.

Requirements

High school diploma or GED.
Experience evaluating patients for eye exams and dispensing eye exam medications.
Familiarity with medical terminology associated with eye treatment.
Experience maintaining patient records and files in accordance with HIPAA regulations.
Strong attention to detail and ability to work under pressure in a fast-paced environment.
PC skills, including Microsoft Office, Windows, and word processing.
Ability to work collaboratively in a team environment.
Excellent verbal and written communication skills for professional collaboration with coworkers and patients.

Nice To Haves

Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

Perform preliminary patient evaluations before the Optometrist’s examination, including dilation, use of topicals and diagnostic medications, Optomap, autorefractor testing, and visual acuity testing.
Interview patients before their Optometrist visit to identify medical issues and reasons for the visit and relay relevant information to the Optometrist.
Schedule referral appointments with Ophthalmologists, diagnostic follow-up visits, and other specialty referrals as needed, and complete related paperwork.
Record and maintain patient records and files in accordance with company, federal, and state policies, including HIPAA.
Respond to patient telephone inquiries about medication and treatment, referring issues to the Optometrist as necessary.
Perform diagnostic testing with specialty equipment such as OCT, visual field equipment, pachymetry, and retinal cameras as needed.
Document medical findings and communications between the Optometrist and patient in electronic health records and assist with medical documentation, CPT code checks, and billing tasks where applicable.
Support appointment schedule utilization by confirming appointments, contacting patients from recall listings, and reaching out to patients who missed or canceled appointments to reschedule.
Conduct contact lens insertion and removal classes, manage contact lens trial inventory, and check in and take contact lens orders in person or by phone.
Complete end-of-day responsibilities, including opti-schedule wrap-up and checklists.
Clean and organize frame boards, displays, mirrors, work benches, and office areas to maintain cleanliness and visual appeal.
Serve as a scribe for the Optometrist or perform refractions when asked.
Perform other duties within the practice as requested.