Optometric Technician True Eye Experts of North Fort Myers

EssilorLuxottica Group•North Fort Myers, FL

8d•Onsite

About The Position

TeamVision has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development. Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone. Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.

Requirements

High School graduate or equivalent
Minimum of one year strong customer service skills (internal/external)
Leadership skills
Strong communicator and listener
Problem solving ability
Organization skills
Strong interpersonal skills
Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
Ability to work autonomously
Knowledge of office environment
Strong basic math skills

Nice To Haves

Experience in retail and/or optical
Experience in healthcare

Responsibilities

Display a professional image, greet patients promptly with a smile
Promptly answer the telephone in a friendly and courteous manner
Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary
Show patience and courtesy to indecisive or difficult customers/patients
Perform work accurately and thoroughly despite time pressure and patient volume
Identify situations involving unsatisfied patients and act quickly for effective resolution
Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures
Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.
Maintain safe working environment for all associates, customers and patients
Support compliance of visual merchandising in the exam lanes, assessment room and contact lens area.
Ability to adapt to various examination scenarios and be personable with patients and staff
Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
Monitor and maintain inventory of supplies and contact lenses in exam rooms
Support retail as capacity and patient demand allows