Optometric Technician - Mountain Farms

Warby Parker • Hadley, MA

2d

About The Position

Warby Parker is seeking an Optometric Technician to work alongside Optometrists and provide patients with a positive eye-exam experience in a high-volume retail setting. The technician helps manage patient flow, performs preliminary clinical data collection, supports in-person and video-assisted exams where available, and assists new contact lens wearers with insertion and removal training. The role also supports appointment booking and follow-up, accurate recordkeeping, preparation of reports for other medical professionals, and the smooth operation of the exam room. The technician must follow applicable governmental regulations, privacy policies, and company procedures, and may support the retail sales team as directed by the Store Leader.

Requirements

• A professional, articulate, and compassionate approach to patient care.
• Ability to collaborate and communicate effectively and efficiently with doctors, store team members, and patients.
• Strong multitasking, organizational, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Ability to think outside the box when needed.
• Precision, comfort with technology, and ability to learn and use new medical applications quickly.
• Enthusiasm for working alongside a doctor, in person or virtually, in a high-volume retail setting.

Nice To Haves

• At least 1 year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to describe the features and benefits of different offerings accurately.
• Working knowledge of G Suite.
• Previous work experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam-room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Act as the primary liaison between the doctor and patient, building rapport with eye-exam patients.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye-exam appointments as available.
• Provide new contact lens wearers with insertion and removal training, and train additional team members to provide this training as directed by the Store Leader.
• Support patients and the store team with appointment confirmations, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye-exam process efficiently.
• Support the doctor in maintaining accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up to date, cleaning equipment, and performing ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave for full-time and part-time employees.
• Paid holidays for full-time employees.
• Vacation days per year for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan for full-time and part-time employees.
• Employee Assistance Program (EAP) for full-time and part-time employees.
• Bereavement support for full-time employees.
• Optical Education Reimbursement for full-time employees.
• Free eyewear for full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed