Optometric Technician I - Simpson Optical - Meijer Way
About The Position
The Optometric Technician I helps ensure patients receive high-quality care and assists the Optometrist with patient care and a smooth patient experience. Under the guidance of the optometrist or location manager, the technician performs diagnostic pre-screening, collects medical histories, communicates with doctors, staff, and patients, and supports clinic operations. The role also includes explaining insurance coverage and vision benefits, providing contact lens training, obtaining insurance authorizations and benefit verification, posting charges, and helping the team meet its goals. The technician documents examinations and procedures as the doctor performs them, records diagnoses, symptoms, follow-up instructions, and prescriptions as directed, and coordinates scheduling and patient flow while communicating delays. Duties and responsibilities may change with or without notice.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong multitasking and time-management skills.
- Strong organizational skills and attention to detail.
- Strong problem-solving skills.
- Ability to perform basic math.
- Team player with good interpersonal and listening skills.
- Flexibility to accommodate schedule changes on short notice to meet business needs.
- Excellent customer service skills and professional personal presentation.
- The ideal candidate has at least 1 year of experience.
Nice To Haves
- Previous experience as an Optometric Technician; preferred but not required.
- Previous experience with electronic medical records; preferred but not required.
- Passion for self-improvement and continuing education.
Responsibilities
- Pre-screen patients and administer diagnostic tests before they see the optometrist.
- Gather patients’ medical histories.
- Communicate with doctors, staff, and patients.
- Answer phone calls, greet patients, and schedule appointments.
- Educate patients about insurance coverage and vision benefits.
- Train patients in proper contact lens use and care.
- Obtain insurance authorizations and verify benefits.
- Accurately post charges for examination fees, co-pays, and products sold.
- Assist other team members as needed to achieve individual and team goals.
- Accurately and thoroughly document optometry examinations and procedures as the doctor performs them.
- Record appropriate diagnoses and symptoms, along with follow-up instructions and prescriptions as directed by the doctor.
- Coordinate patient scheduling and monitor patient flow, communicating delays appropriately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
