Optometric Assistant

the Optometric Assistant role • Watertown, MA

3d • Onsite

About The Position

Southwest Eye Care is hiring for a full-time Optometric Assistant at our Watertown location. We are ambassadors of integrity, committed to individualized care using remarkable technology to create an exceptional patient experience. We are dedicated to creating work/life harmony in an efficient and enjoyable environment for everyone who enters our clinics. This opportunity is for you if you are professional, caring, and able to multi-task, like the hustle and bustle of the healthcare industry, are an adaptable and strong team player, can work independently and demonstrate critical thinking skills, have a passion for growth and desire to continue learning, and can work flexible hours, one night and one Saturday a month. The Optometric Assistant role focuses on the patient by seeking to understand patient needs to create value. Demonstrates a Positive Attitude and Resilience by adapting positively to pressure, setbacks, challenges, and change to achieve and sustain peak effectiveness. Drives for Success by delivering excellent performance by seizing opportunities and proactively taking concrete actions that adhere to Southwest Eye Care policies and procedures, going the extra-mile and persistently overcoming obstacles.

Requirements

• High school diploma or GED required
• Three years related optical experience or customer service experience preferred
• ABO, NCLE, CPO, CPOA, COA certifications preferred

Responsibilities

• Assist doctors during clinic times by taking patient health histories, visual acuities, and perform pretests requested by the doctors.
• Prep exam rooms for clinic and close down rooms after clinic.
• Perform front desk duties included but not limited to answering phones, greeting patients, checking in patients, prepping charts, filing, verifying insurance, billing professional fees, and scheduling appointments.
• Optical duties as assigned including but not limited to frame selections, ophthalmic lens ordering, frame ordering, glasses adjustments, dispensing glasses, dispensing contacts, repairing glasses, verifying glasses and frame orders, and notifying patients when product is available.
• Contact lens responsibilities including patient contact lens orders, verifying contact lens orders, ordering contact lens trials, and I & R classes.
• Responsible for ordering medical supplies, eye drops used during patient visits, and sample prescription drops.
• Other administrative duties including but not limited to reconciling monthly statements with invoices, ordering office supplies, and cleaning the office.
• Travel to other offices required.
• Perform other duties as assigned.

Benefits

• Health Insurance (medical, dental, vision, HSA)
• Paid Time Off (PTO)
• Holiday Pay
• 401K Retirement Savings Plan
• Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
• Employee Assistance Program
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED