Optometric Assistant/Receptionist

Kalihi Palama Health Center•Honolulu, HI

9d•$16 - $18•Onsite

About The Position

Perform duties as the assistant to the Optometrist and perform duties as the receptionist in a variety of duties in promoting quality eye-care services.

Requirements

High school diploma or GED equivalent is required
One to two years of experience as a receptionist or customer service representative in a hospitality, office or healthcare setting is required.
Accurate, neat and able to complete tasks in a timely manner
Able to work alone and with initiative
Basic mathematic skills, computer and EMR preferred.
Possess exceptional customer service skills
Ability to interact with people from multiple backgrounds with respect and understanding
Ability to multitask, prioritize and use problem solving skills
Requires verbal communication skills and ability to follow oral and written instructions.

Nice To Haves

Secondary Education is preferred
Knowledge of Medical terminology is preferred
Optical experience is preferred
Knowledge of ICD-CPT coding is preferred
Knowledge of Electronic Medical Records preferred

Responsibilities

Answers general questions pertaining to optometry.
Performs preliminary vision screening on all patients.
Frame adjustments and repairs.
Dispenses and educates patients on glasses and contact lens wear.
Schedules patient appointments and external referrals
Makes all external referral and proper documents.
Fills all orders for spectacles and contact lens orders.
Processes patient payments transactions and receipts.
Process and balance daily payments transactions for accounting department when needed
Maintains a clean work environment and waiting room area
Maintains equipment/instruments are in proper working order
Conducts oneself in a professional manner with all staff and patients.
Operates Retinal fundus Camera.
Greets patients, treating all with equal respect and courtesy
Maintain professional customer service toward patient as well as with staff.
Prepare new patient chart, enter patient information via centricity, generates encounter forms and recalls.
Confirms all daily appointment; calling patients prior to appointment and contacting all no shows
Accurately register patient insurance, sliding scale, eligibility, etc
Educate patient about all vision benefits for various insurance carriers.
Schedules all appointments according to office guidelines.
Creates all doctors schedule and daily templates
Maintains and regulates smooth daily patient flow for provider
Process all client payment transactions and keep appropriate documentation of all payments (cash, checks and credit card transactions)
Process and balance all daily payments transactions for accounting department.
Accurately and efficiently enter all patient data into centricity for insurance processing.
Verify that all current insurance benefits and eligibility requirements are up to date and complete.
Checks in all glasses from labs and calls all patients for pick ups
Dispenses all glasses on patient pick ups
Assist and educates patients with frame selection, adjustments and repairs
Takes all necessary measurements for the processing of ophthalmic appliances
Educates patients with various optical products and technologies
Prepare monthly vendor statements for accounting department.
Maintain confidentiality at all times.
Clean and maintains the reception and waiting room area.
Regular and reliable on-site attendance is required.
Performs other related duties as assigned (optometric receptionist/Cashier).
Observe safety and security procedures, determine appropriate actions beyond guidelines, report potentially unsafe conditions, use equipment and materials properly