Optimization & Training Specialist

Western Tractor Company Inc.

9d • Onsite

About The Position

The Optimization & Training Specialist is responsible for enhancing customer success through expert equipment optimization, data-driven recommendations, and hands-on training. This role works closely with customers and internal teams to ensure agricultural equipment achieves peak performance, productivity, and reliability while strengthening long-term customer relationships. The specialist plays a key role in delivering exceptional customer experiences through equipment optimization, demonstrations, and professional training, and is passionate about agricultural technology, committed to ensuring equipment performs at the highest standard, values hands-on fieldwork, solving complex technical challenges, and supporting customer success.

Requirements

• Post-secondary diploma or equivalent in agriculture, mechanics, engineering technology, or a related technical field.
• Strong understanding of agricultural equipment and precision agriculture technology.
• Demonstrated knowledge of John Deere agricultural equipment.
• Previous experience in an equipment dealership environment.
• Strong analytical and data analysis skills.
• Proven ability to troubleshoot complex technical and mechanical issues.
• Project management experience with the ability to manage multiple initiatives simultaneously.
• Proficiency with Microsoft Office and related computer applications.
• Excellent written and verbal communication skills, with the ability to effectively train both customers and employees.
• Customer-focused, service-oriented mindset.
• Strong problem-solving and analytical capabilities.
• Excellent planning, organization, and time management skills.
• Collaborative team player who works effectively across departments.

Responsibilities

• Conduct in-field optimization for agricultural equipment, including tractors, air drills, sprayers, combines, forage harvesters, and haying equipment.
• Evaluate customer needs and proactively recommend effective solutions.
• Analyze equipment data to recommend optimal settings and performance improvements.
• Provide on-farm and off-farm customer support, including billable optimization services.
• Develop, sell, and deliver customized machine optimization plans.
• Create and present optimization, demonstration, benchmarking, and competitive comparison reports.
• Collaborate with John Deere on new product lines and limited production build (LPB) equipment.
• Remain current on industry trends, emerging technologies, and best practices in equipment optimization.
• Diagnose and troubleshoot advanced technical and mechanical issues, including GPS, displays, telematics, application and section control, precision harvesting systems, mapping, and variable rate technologies.
• Support equipment demonstrations, including preparation, coordination, transportation, and setup.
• Assist with customer startups and demonstrations to ensure effective knowledge transfer.
• Analyze machine data to maximize equipment utilization.
• Build, coordinate, and deliver clinics and training sessions.
• Provide in-house training across departments on new and existing equipment optimization best practices.
• Work closely with Sales, Service, Parts, Precision Agronomy, and other departments to support customers.
• Assist the Sales team by providing optimization insights for new and transitioning customers.
• Communicate professionally and effectively with customers, vendors, and internal stakeholders.
• Promote a strong, team-oriented “One Enterprise” culture.
• Adhere to all safety policies and procedures.

Benefits

• Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.
• Paid Time Off: Recognizing the importance of work-life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment.
• Sponsorship: Take advantage of our sponsorship opportunities to help you hone your skills and accumulate on-the-job hours and experience toward your Apprenticeship.
• Benefits: We provide a comprehensive health benefits package to keep you and your family healthy, including life insurance, disability insurance, critical illness, accidental death & dismemberment, extended health, dental, prescription drug coverage, and an employee and family assistance program.
• Retirement: Plan for your retirement by participating in our employer-matched Registered Retirement Savings Plan.
• Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.
• Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees