Rev Cycle O&I Catalyst / RC PT Financial Exp Catalysts

Hartford Healthcare•Farmington, CT

About The Position

The Optimization & Innovation Specialist, under the direction of the Optimization & Innovation Manager, is responsible for partnering with revenue cycle teams to identify operational pain points and support improvement initiatives. They will conduct data analysis to improve performance improvement efforts while supporting the development and documentation of current and future-state workflows. They will assist in the implementation of automation and process optimization technologies as well as participate in stakeholder meetings and knowledge-sharing activities. They must also maintain compliance and documentation updates for implemented improvements. Serves as a role model by displaying the HHC H3W leadership behaviors. Provides departmental coverage as necessary.

Requirements

Minimum: 2 years of experience in healthcare revenue cycle operations or business office process improvement
Excellent verbal and written communication skills
Foundational knowledge of revenue cycle processes
Basic understanding of performance metrics (e.g., denials, collection rates)
Strong analytical, organizational, and collaboration skills
Interest in process improvement and automation (e.g., RPA)

Nice To Haves

Some education in healthcare field, Business, Information Systems, or a related field; or equivalent work experience
Associate’s degree in relevant Healthcare field preferred
Advanced coursework or certifications in process improvement is a plus
Experience with healthcare IT systems (e.g., Epic, OnBase)
Exposure to Lean, Six Sigma, or change management principles

Responsibilities

Collaborates directly with front-line staff to understand current-state workflows and day-to-day challenges.
Foster embedded relationships with operational partners to ensure alignment with improvement efforts.
Assist in interpreting key performance metrics such as denial rates and collections efficiency.
Translate data insights into actionable recommendations tailored to department-specific goals.
Participate in collaborative working sessions with teams to map workflows using clear visual tools.
Incorporate stakeholder feedback to ensure operational feasibility and staff adoption.
Work with technical teams and end users to support testing and integration of automation tools.
Identify ways to streamline repetitive tasks while ensuring compliance and accuracy.
Actively contribute in team huddles, debriefs, and cross-departmental forums to promote transparency.
Capture and share feedback from operational partners to refine processes and increase user buy-in.
Ensure workflows, process changes, and tool usage are clearly documented and up-to-date.
Support adherence to internal standards and applicable regulatory requirements.
Support the creation of job aids and tip sheets tailored to various user roles.
Provide hands-on assistance during go-lives and team onboarding to drive process adoption.
Daily/weekly monitoring and reporting of department specific metric and organizational key performance indicators.
Provides coaching and mentoring as needed to improve staff performance.
Attends daily LEAN Huddles and maintains huddle board
Promotes team engagement in the daily Huddles
Ensures HealthStream learnings are completed.
Completes initial training for comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration process.
Develop proficiencies in other areas of the revenue cycle in order to provide additional support.
Helps with process improvement initiatives and decision making.
Perform other duties as directed/required within the department and at an organizational level.
Regularly assists/supports coworkers in every aspect of their duties.