Optician 2 (Eyezone)

VSP Ventures Optometric Solutions LLC•Reno, NV

1d•$16 - $21•Onsite

About The Position

The primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality and care. This role involves determining the reason for the patient’s visit, identifying lifestyle needs, and delivering recommendations for eyewear needs following the prescription given by their optometrist. It also includes attracting and retaining customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction. The Optician will assist customers in the selection of frames and coordinate frames with optical measurements and prescription, recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features. They will also take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear, ensuring correct pricing and realistic delivery time quotes. The role requires enthusiastic and concise communication to meet and exceed patient expectations, foster positive relationships with team members, and maintain a clean and well-merchandised display. Additionally, the Optician will assist with insurance billing and processing orders, document all patient communication in the practice software system, and work on special projects as assigned.

Requirements

One to two years of experience in related field
If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiating, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features
Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear
Ensure correct pricing and realistic delivery time quotes to patients
Provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
Clean and merchandise display daily, always displaying effective merchandise
Assist with insurance billing and processing orders
Document all patient communication in patient records within practice software system
Work on special projects and perform other related duties as assigned or requested