optician

SSM Health • Monona, WI

4d • Onsite

About The Position

SSM Health is dedicated to providing exceptional eye care and eyewear solutions. We pride ourselves on delivering personalized service and high-quality products to our patients. We are seeking a motivated and detail-oriented Optician to join our team. This role involves assisting patients with eyewear selection, performing fittings, and ensuring accurate lens measurements. If you have a passion for helping people see their best and thrive in a customer-focused environment, we want to hear from you!

Requirements

• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and pay attention to detail.
• Must obtain American Board of Opticianry Certification within 18 months of hire.
• High school diploma or equivalent required.
• One year optical field or customer service experience.

Nice To Haves

• Previous experience in optical or retail preferred, but not required.

Responsibilities

• Assist patients in selecting frames and lenses that meet their vision needs and style preferences.
• Perform precise measurements and fittings for eyewear.
• Educate patients on lens options, coatings, and care instructions.
• Maintain accurate records and ensure compliance with company and industry standards.
• Collaborate with the optometrist and team to deliver outstanding patient care.
• Interprets and analyzes current prescription and reviews historical information to ensure changes are consistent and reasonable.
• Recognizes inconsistencies and irregularities in prescription history. Contacts doctor for discussion if there are questions.
• Troubleshoots basic and advanced vision complaints related to eyeglasses and at some locations contact lenses.
• Assists patients with selection of eyewear, determines proper frame and lens selections while also considering prescription implications.
• Effectively demonstrates features and benefits to reinforce value to the customer while maximizing sales.
• Takes necessary optical measurements (e.g. pupillary distance (PD), seg heights, custom fit to wear lens measurements) with a high degree of accuracy.
• Explains the procedures and reasons for them to customer.
• Accurately and comfortably fits eye wear to customer’s satisfaction.
• Demonstrates proper eyeglass cleaning and storage techniques and suggests products to assist them.
• Inspects all jobs that come in with a lensometer (manual or automatic) for prescription verification using department and American National Standards Institute (ANSI) standards as guidelines for quality control.
• Requests corrections as necessary from lab.
• Responsible for managing on site inventory within directed budgets, including frames, miscellaneous supplies and over the counter accessory items.
• Assists in dispensing contact lenses at some locations.
• Maintains a working knowledge of available insurance and safety plans.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• Competitive pay and benefits package.
• Paid training and support to achieve ABO certification.
• Opportunities for career growth and advancement.
• A positive, team-oriented work environment.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED