Optician- SouthPark

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA•Charlotte, NC

3d•Onsite

About The Position

CEENTA is seeking a friendly, professional, and knowledgeable Optician to deliver high-quality, compassionate optical services to our patients. In this role, you will assist patients in selecting eyewear, ensure accurate order processing, verify prescriptions, and support the daily operations of our optical dispensary. The Optician functions in a multi-specialty clinic with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard medical office equipment as well as standard medical diagnostic equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A typical day for the Optician involves collaborating with Providers to ensure the delivery of high quality, compassionate optical services to CEENTA’s patients. The Optician assists patients in the selection of prescription eyewear, ensuring frames fit their unique needs. They order, process, and dispense eyewear to patients with a friendly demeanor and patient-centered focus. They educate patients on appropriate use and care of their eyewear and manage any patient concerns. They perform an array of administrative duties, which includes documenting patient eyewear orders in the Point of Sale and EHR systems, managing vendor relationships, and maintaining inventory of vendor frames not participating in consignment programs.

Requirements

High school diploma or equivalent, required.
Strong communication and customer service skills.
Proficiency with Microsoft Office and EMR systems.
Professional appearance, detail‑oriented, and self‑motivated.

Nice To Haves

3+ years of optical experience preferred.
3+ years of customer service and/or sales experience preferred.
ABO Certification preferred.
Basic or Advanced American Board of Opticianry (ABO) Certification preferred.

Responsibilities

Greet and assist all patients in a professional, friendly manner.
Utilize Point of Sale and EMR systems to accurately enter and manage patient eyewear orders.
Educate patients on frames, lens materials, coating options, and specialty products.
Verify prescriptions and measurements.
Operate optical equipment such as lensometers and pupilometers.
Troubleshoot eyewear concerns and perform adjustments.
Oversee optical dispensary operations including vendor relations and inventory.
Maintain a clean, organized, and welcoming optical space.
Collaborate with Providers to ensure the delivery of high quality, compassionate optical services to CEENTA’s patients.
Assist patients in the selection of prescription eyewear, ensuring frames fit their unique needs.
Order, process, and dispense eyewear to patients with a friendly demeanor and patient-centered focus.
Educate patients on appropriate use and care of their eyewear and manage any patient concerns.
Perform an array of administrative duties, which includes documenting patient eyewear orders in the Point of Sale and EHR systems, managing vendor relationships, and maintaining inventory of vendor frames not participating in consignment programs.