Optician

SSM Health • Fort Atkinson, WI

56d • Onsite

About The Position

This role involves filling patient prescriptions for glasses and, at some locations, contact lenses. The Optician interprets and analyzes prescriptions, troubleshoots vision complaints, assists patients with eyewear selection, takes optical measurements, and ensures accurate fitting of eyewear. They also manage inventory, verify prescription accuracy using a lensometer, and maintain knowledge of insurance plans. The position requires a constant state of alertness and safe work practices.

Requirements

• High school diploma/GED or 10 years of work experience
• One year optical field or customer service experience
• Constant standing and walking.
• Frequent use of hearing and speech to share information through oral communication.
• Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent reaching, gripping, and keyboard use/data entry.
• Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements.
• Occasional use of vision to judge distances and spatial relationships.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional lifting/moving patients.
• Occasional use of smell to detect/recognize odors.
• Occasional driving.
• State of Work Location: Wisconsin American Board of Opticianry Certification (ABOC) - The American Board of Opticianry and National Contact Lens Examiners (ABO-NCLE)
• State of Work Location: Illinois, Missouri, Oklahoma N/A

Nice To Haves

• Previous experience in ophthalmology or optometry setting is a plus.
• COA (Certified Ophthalmic Assistant) certification strongly preferred or willingness to obtain within 18 months of hire.

Responsibilities

• Interprets and analyzes current prescription and reviews historical information to ensure changes are consistent and reasonable.
• Recognizes inconsistencies and irregularities in prescription history.
• Contacts doctor for discussion if there are questions.
• Troubleshoots basic and advanced vision complaints related to eyeglasses and at some locations contact lenses.
• Assists patients with selection of eyewear, determines proper frame and lens selections while also considering prescription implications.
• Effectively demonstrates features and benefits to reinforce value to the customer while maximizing sales.
• Takes necessary optical measurements (e.g. pupillary distance (PD), seg heights, custom fit to wear lens measurements) with a high degree of accuracy.
• Explains the procedures and reasons for them to customer.
• Accurately and comfortably fits eye wear to customer’s satisfaction.
• Demonstrates proper eyeglass cleaning and storage techniques and suggests products to assist them.
• Inspects all jobs that come in with a lensometer (manual or automatic) for prescription verification using department and American National Standards Institute (ANSI) standards as guidelines for quality control.
• Requests corrections as necessary from lab.
• Responsible for managing on site inventory within directed budgets, including frames, miscellaneous supplies and over the counter accessory items.
• Assists in dispensing contact lenses at some locations.
• Maintains a working knowledge of available insurance and safety plans.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED