Optician- Forest Grove Eye Clinic

Pacific University • Forest Grove, OR

1d

About The Position

Responsible for providing optical services and administrative support at the Forest Grove Eye Clinic. Bilingual-English and Spanish Preferred. Greet and provide optical assistance to patients and student interns. This includes frame selection, dispensing, adjusting, repairs, and responding to telephone inquiries, being professional, positive and utilizing strong customer service skills. Determine specific data for prescription orders, verify completeness of orders prepared by students, process orders based on appropriate third party payer requirements, track status of orders and determine cause for delays, and provide for verification of materials received from labs. Responsible for maintaining communications with patients while material orders are in process. This includes notifying patients of order delays, contacting patients when orders are ready for dispensing, responding to optical related inquiries, etc. Serve as a technical resource to interns, staff optometrists, and faculty regarding optical products and managed care coverage of materials. This requires maintaining current knowledge on latest developments in the industry through review of literature and continuing education. Maintain patient confidentiality, follow HIPAA policy and procedures to protect patient medical and financial information. Process patient orders including collection of fees, proper patient care documentation, posting payments, updating and verifying information in the electronic health record (EHR). Work closely with the reception office staff to insure proper coordination of patient care activities. Willingly performs other position related or implied tasks, and works with the Directors of Clinic, Director of Ophthalmic Services and Clinic Manager, and/or Associate Dean of Clinical Programs, and administrative staff to continuously explore ways to improve clinical hands-on student.

Requirements

• High school diploma or equivalent.
• Three years practical experience in dispensing or documented successful completion of a one-year or longer academic program in dispensing opticianry or optical technology with a dispensing emphasis.
• Must possess or obtain ABO Certification within one year of hire date.
• Communicates with students, faculty, staff and the public appropriate to the age of the individual served.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision-making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Demonstrates confidentiality regarding information pertaining to all students, faculty and staff.
• Maintains proper appearance and personal conduct for the employee’s particular job.
• Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with all customers.
• Demonstrates ability to work in a team environment.
• Strong word processing and database management skills.
• Working knowledge of computers and standard office equipment.
• Demonstrated ability to support, and maintain diversity among students, faculty, and staff and works to establish and maintain a diverse and inclusive work environment.
• Excellent verbal and written communication skills and the ability to apply good judgment and a professional manner when interacting with students, patients, faculty, optometric physicians, co-workers, and others in the health care community.
• Proven ability to work within the guidelines of good Optometric practice.
• Professional appearance and a high level of self-motivation and interest in optometry program development.
• Must comply with HIPAA rules and procedures.
• Must possess the skills and motivation necessary to work independently and as a team member.
• Ability to respect the roles and challenges of staff, students, faculty, College administration, and other members of the University community.
• Must be willing to adapt work schedule to meet the needs of the EyeTrends Optical.
• Must be highly organized, flexible, sensitive to meeting deadlines, able to exercise good judgment in prioritizing and developing efficient work methods.

Nice To Haves

• Bilingual-English and Spanish Preferred.

Responsibilities

• Greet and provide optical assistance to patients and student interns.
• Frame selection, dispensing, adjusting, and repairs.
• Respond to telephone inquiries with professionalism, positivity, and strong customer service skills.
• Determine specific data for prescription orders and verify completeness of orders prepared by students.
• Process orders based on appropriate third-party payer requirements.
• Track status of orders and determine causes for delays.
• Verify materials received from labs.
• Maintain communication with patients regarding order status, including notifying them of delays and when orders are ready for dispensing.
• Serve as a technical resource to interns, staff optometrists, and faculty regarding optical products and managed care coverage of materials.
• Maintain current knowledge on latest industry developments through literature review and continuing education.
• Maintain patient confidentiality and follow HIPAA policies and procedures.
• Process patient orders, including fee collection, proper patient care documentation, payment posting, and updating/verifying information in the EHR.
• Work closely with reception office staff to ensure proper coordination of patient care activities.
• Perform other position-related or implied tasks.
• Work with Directors of Clinic, Director of Ophthalmic Services and Clinic Manager, and/or Associate Dean of Clinical Programs, and administrative staff to improve clinical hands-on student experiences.

Benefits

• Generous paid time off (for vacation, holidays—including winter break—and sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Generous retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• On-campus benefits, including free access to our sports facility and library
• Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED