Optician / Sales Associate
About The Position
The Optician / Sales Associate is responsible for attracting and retaining patients by delivering an exceptional patient experience, fostering patient retention, and promoting outstanding doctor satisfaction. This role drives profitable store sales through a retail selling culture, develops professional business relationships, and fills ophthalmic eyeglass prescriptions. The associate will fit and adapt lenses and frames, recommend specific lenses and coatings, assist patients in frame selection, perform optical measurements, and ensure a quality patient experience through correct pricing, POS entry, and realistic delivery quotes. Guidance on Managed Vision Care, merchandising according to Planogram, and timely execution of marketing programs are also key responsibilities. Other duties may be assigned by the Store Manager.
Requirements
- Ability to sell through use of sales skills and accountability for sales results.
- Experience and proven results with a retail or customer service establishment.
- Ability to present and implement decisive and creative solutions to opportunities to grow the business.
- Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
- Foster positive and results-oriented associate and doctor relationships.
- Attention to detail and follow-up.
- Ability to manage priorities through adaptability and flexibility.
- Willingness to take calculated risks.
- Experience with personal computers preferred.
- High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail environment.
Nice To Haves
- Optical experience preferred, but will train the right candidate.
Responsibilities
- Drive profitable store sales by fostering a retail selling culture through role-playing and effective retail sales skills.
- Develop professional business relationships with associates and Doctors.
- Fill ophthalmic eyeglass prescriptions.
- Fit and adapt lenses and frames, utilizing optical prescriptions in conjunction with patient's visual requirements.
- Recommend specific lenses and lens coatings to suit patient needs.
- Assist patients in the selection of frames, coordinating frames to prescription and patient need.
- Perform appropriate optical related measurements.
- Ensure a quality patient experience through correct pricing, POS entry, and realistic delivery time quotes.
- Provide appropriate guidance to patients regarding Managed Vision Care.
- Assist the store with being effectively merchandised according to the Planogram and other Company standards.
- Assist with the timely execution of approved Marketing programs and initiatives, and the implementation of appropriate signage and promotions according to company standards.
- Perform other duties as assigned by the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
