Optician / Patient Care Coordinator

ROCKY MTN UNIVERSITY OF HEALTH•Provo, UT

8d•Onsite

About The Position

The Optician / Patient Care Coordinator serves as a key patient-facing team member responsible for delivering an exceptional patient experience by supporting the licensed providers, student clinicians, and the overall operations of the optometry practice. This role combines expertise in optical dispensing, patient care coordination, insurance administration, inventory management, and clinic operations. The Optician / Patient Care Coordinator helps patients navigate their vision care journey by providing education, product recommendations, eyewear and contact lens services, insurance guidance, and ongoing support. Through strong relationship building and attention to detail, this role contributes directly to patient satisfaction, retention, and practice growth.

Requirements

High school diploma or GED required.
Minimum of one year of experience in an optical, optometry, ophthalmology, or vision care setting
Experience working with patient records, scheduling systems, and administrative processes.
Knowledge of optical dispensing, eyewear fitting, and contact lens services.

Nice To Haves

Experience with insurance verification, billing, and claims processing.
Experience in medical office administration or optometry practice operations.
Knowledge of inventory management and optical sales.
Contact lens training and patient education experience.
Demonstrated ability to provide patient service in both English and Spanish in a healthcare environment. (Predominantly Spanish-speaking patient population--approximately 70%)

Responsibilities

Deliver exceptional customer service and create a welcoming, patient-centered experience.
Schedule, confirm, and coordinate patient appointments, follow-up visits, testing, and procedures.
Assist with patient outreach initiatives, recalls, referral tracking, and reactivation efforts.
Interpret and verify optical prescriptions.
Guide patients in selecting frames, lenses, contact lenses, and related optical products based on their vision needs, lifestyle, and budget.
Educate patients regarding product options, insurance benefits, lens enhancements, warranties, and treatment recommendations.
Perform optical measurements, frame fittings, adjustments, repairs, and troubleshooting.
Provide contact lens insertion, removal, and care training.
Support providers through pretesting and patient care preparation activities.
Verify insurance eligibility, benefits, and authorizations.
Collect patient payments and maintain accurate demographic, insurance, and financial information.
Process, track, and manage eyewear and contact lens orders from placement through delivery.
Coordinate with laboratories, vendors, and manufacturers regarding orders, remakes, warranties, and repairs.
Monitor inventory levels and maintain accurate records for frames, lenses, contact lenses, and related supplies.
Track key operational metrics and identify opportunities for process improvement.
Maintain compliance with HIPAA, clinic policies, and professional standards.