Optician/Inventory Specialist - Main Campus

Ochsner Health•Marrero, LA

20h•Onsite

About The Position

Ochsner Health, established in 1942, is a leading not-for-profit healthcare provider in the Gulf South, committed to serving, healing, leading, educating, and innovating. The organization values its dedicated employees who contribute to its success in patient care. This Optician/Inventory Specialist role, located at the Main Campus, involves assisting patients with selecting, fitting, measuring, adjusting, and repairing eyewear. The specialist will also demonstrate proper techniques for inserting, removing, and caring for contact lenses, and provide patient education on available options to ensure they have complete information and are aware of all choices.

Requirements

High school diploma or equivalent.
1 year related optical experience.
Proficiency in using computers, software, and web-based applications.
Ability to operate a computer and/or mainframe terminal and multi-line telephone.
Effective verbal and written communication skills.
Ability to present information clearly and professionally.
Excellent interpersonal and customer service skills.
Strong decision-making and delegation skills.
Ability to maintain strict confidentiality.
Ability to prioritize, organize, and coordinate multiple work assignments in a fast-paced environment under minimal supervision.
Ability to perform advance-level optician duties.
Knowledge of filing vision materials claims for eyeglasses and contact lenses electronically through web portal (i.e., EyeMed, Spectera, Davis Vision).
Ability to work flexible schedule and travel to other satellite locations when necessary depending on staffing needs.

Responsibilities

Assists patients in selecting, fitting, measuring, adjusting, and repairing eye wear.
Demonstrates proper techniques to insert, remove, and care for contact lenses to patients.
Provides patient education to ensure patient have complete information and are aware of all options available.
Assists customers with eyeglass and contact lens orders.
Makes repairs, adjustments, and other basic maintenance to eye wear.
Documents patient and order information.
Provides excellent customer service.
Reviews prescriptions to ensures accurate measurements.
Places contact lens Rx orders and orders office supplies as needed.
Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs online insurance filing.
Performs contact lens fitting/insertion and removal.
Performs other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Ensures compliance with the company's Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.