Optician III - 153

Keplr Vision•Franklin, TN

10d•Onsite

About The Position

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. This role involves reviewing prescriptions, educating patients on lens options, managing inventory, and performing eyewear adjustments and repairs. The Optician III will also place optical orders, troubleshoot issues, and operate necessary tools for proper fitting. Mentoring and training others is also a key aspect of this position.

Requirements

Excellent customer service skills and personal presentation
ABO Certified
Good organizational and multitasking abilities
Coachable-open to feedback and continual improvement
Flexible and adaptable
Professional phone and office etiquette required

Nice To Haves

0-3 years of experience

Responsibilities

Review Physician’s prescriptions and orders based on medical charts
Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
Provide honest but compassionate feedback about aesthetic choices in frames
Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
Communicate with physician with questions or concerns about prescriptions and other eye-related issues
Mentoring and training others
Perform adjustments and repairs of eyewear
Place optical orders with a general understanding of insurance benefits
Independently troubleshoot
Operate lensometer and other tools to achieve proper fitting