Optical Transport Operations Engineer 2

Comcast • Mount Laurel, NJ

4d • Onsite

About The Position

This position is an operations-focused technical role responsible for supporting day-to-day transport network activities, including scheduled and emergency maintenances, change execution, and continuous monitoring of all transport services. The engineer works within the Ciena 6500 Backbone Transport network, supporting a large-scale fiber optic infrastructure. Responsibilities include monitoring network health, responding to alarms and incidents, creating/executing changes, and assisting with service restorations. The role requires a solid understanding of optical transport technologies, strong operational discipline, and the ability to troubleshoot and support complex transport systems in a production environment.

Requirements

• Experience with Network Health Monitoring.
• 2-3 years’ experience in Transport Engineering, Technician or Technical role supporting transport service deployment or operations.
• Preferably experienced with DWDM networks.
• Understanding of Ciena 6500 Photonic, OTN, Ethernet Networking and Data Communications (TCP/IP), RLS, Nokia PSS1830, NFMT.
• Associates/bachelor’s in electrical engineering, Software Engineering, Optical Engineering, Computer Science or related work experience.
• Team Collaboration: Will work closely with senior team members and contribute to the development of best practices by sharing insights and supporting team goals.
• Operational Support: Support of solving network disruption and managing with high-pressure situations.
• Self-Motivated, Team and Customer Focused.
• Excellent Customer Service interaction skills.
• Excellent Written and Verbal communications skills.
• 2-5 Years Relevant Work Experience.

Nice To Haves

• Experienced professional in problem-solving, able to evaluate designs and circuit identification for complex troubleshooting.
• Ability to make timely and accurate assessments of complex situations.
• Layer 2 knowledge will be an advantage.

Responsibilities

• Monitoring network health, responding to alarms and incidents, creating/executing changes, and assisting with service restorations.
• Actively monitoring network health, including handling alarms, performing routine maintenance and maintaining security configurations.
• Assisting in troubleshooting down services in Ciena and Nokia environments.
• Addressing potential issues early to prevent outages and/or service disruptions.
• Supporting the resolution of network disruptions and managing high-pressure situations.
• Supporting decision-making processes and contributing to restoring network operations quickly and effectively.
• Handling stressful situations during maintenance window activities and solving complex technical issues under the stress of time constraints.
• Coordinating dispatches, equipment checks, fiber validation, OTDR testing, and site-level support.
• Scheduling approved work, documenting risk, defining impact, and ensuring proper communication before execution.
• Investigating issues, engaging appropriate teams, and driving repair actions to restore service as quickly as possible.
• Scheduling maintenance windows to repair, replace, migrate, or optimize transport infrastructure.
• Coordinating RMA support to replace failed optics, cards, modules, or other hardware components with vendor-approved replacements.
• Reviewing light levels, span loss, alarms, and OTDR results to identify disturbances, degradations, or damage along the physical path.
• Validating shelf, card, optic, power, and module status to determine whether repair, reseat, replacement, or vendor escalation is needed.
• Engaging vendors for fiber repair, hardware replacement, maintenance updates, troubleshooting assistance, and restoration confirmation.
• Verifying alarms, light levels, circuit status, and service stability to confirm maintenance was successful and no outstanding issues remain.

Benefits

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - free digital TV and internet in serviceable areas.
• Discount tickets for Universal Resorts, including theme park tickets and on-site hotel rooms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level