Optical Technician
About The Position
Under direct supervision, perform a variety of tasks related to daily optical lab operations, production, and patient orders. This role involves offering exceptional customer service, ordering lenses and frames, performing shipping functions, unpacking and sorting inbound materials, checking products for delays, managing inventory, ordering lab supplies, and assisting in moving work through the department. The position also requires maintaining company safety standards, a clean workstation, and cooperating with other departments, while ensuring adherence to quality management and safety requirements.
Requirements
- Experience working in a fast-paced environment
- One to two years of relative experience
- Ability to meet department standards for productivity and quality
- Ability to communicate at a level necessary to accomplish the above tasks
- Good manual dexterity and hand/eye coordination
- Ability to perform physical activities requiring bending, kneeling, and pulling/pushing
- Ability to recognize and distinguish colors
- Ability to understand and follow procedures
- Ability to lift up to 30 pounds
- Ability to walk or stand up to 100% of the time
Responsibilities
- Offer exceptional customer service by proactively communicating in a timely manner; calls patients or vendors to communicate delays/issues with lens orders
- Order lenses and frames from appropriate lab or vendor based on vision plan
- Perform shipping functions including efficiently working with time-sensitive shipments and maintaining records
- Unpack and sort inbound frames and lenses to appropriate in-house trays or ships to various external labs as necessary
- Routinely check products on order for delays or back orders and communicates and resolves order issues
- Inventory control functions including assisting with stocking lenses, sorting and distributing trays, pulling lenses, and performing cosmetic inspection and restocking as needed
- Assist with ordering lab supplies, working with vendors for all consumables; troubleshoots issues/problems, and creating lenses for glasses
- Assist in efficiently moving work through the department
- Maintain company safety standards
- Maintain a clean workstation
- Assist and cooperate with other departments
- Ensure understanding and adherence to quality management and safety requirements, systems, and procedures
- Other duties as assigned
Benefits
- Eligible bonuses and commissions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
