Optical Sales Associate / Optician - Training Provided!

The Eye Doctors•Topeka, KS

2d•Onsite

About The Position

The Optical Technician / Optician delivers a world-class Total Patient Experience, maximizes retail sales, and supports patients’ medical needs. The role involves dispensing and fitting glasses and contact lenses based on prescriptions written by optometrists and ophthalmologists, and connecting patients’ needs with the products and services offered. Training is provided. This is a full-time position in Topeka, Kansas. The offices are open Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 1 p.m. Associates must have availability to work shifts within those hours and may occasionally need to work earlier or later. Associates will not work all of the listed hours.

Requirements

At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
High school diploma or GED.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Favorable background check as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the role’s physical demands, including lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
Current ABO/ABOC and NCLE certifications preferred; certifications may be obtained within the first two years of employment.

Responsibilities

Deliver the Total Patient Experience and build relationships with patients while providing medical support.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense all glasses and/or contact lens orders in E360.
Follow job aids and policies.
Maintain clean, organized, fully stocked, and well-presented frame areas.
Follow protocols to maintain accurate frame inventory.
Perform general office duties and cleaning assigned by the manager.
Assist with other office duties as needed.
Comply with HIPAA requirements and applicable privacy policies and procedures.