Optical Team Lead - 153

Keplr Vision•Franklin, TN

6d•$22 - $25•Onsite

About The Position

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. This position also assumes all of the responsibilities required of an Optician. It is the Optical Team Lead who is the primary for resolving all optical related patient issues and provides immediate guidance to the optical department.

Requirements

Minimum of 2 years prior Optician experience
Excellent oral and written communication skills
Ability to enter data efficiently and effectively during busy times.
Requires little supervision
Ability to prioritize effectively and make quick decisions.
Comfortable identifying errors or co-workers
Attention to detail and highly-organized

Nice To Haves

Excellent customer service skills and personal presentation are critical to this role.
3+ years of experience

Responsibilities

Resolving optical related concerns and/or questions from patients and optical team
Monthly inventory
Frame returns and credit follow-up
Educate the team on any new technology and/or products as they become available
Run reports
Mentors and guides team to ensure excellent customer service and employee performance
Serving as a role model
All responsibilities of the Optician position
Entering new information, as needed, for new products, packages or pricing.
Scheduling and communicating with vendor representatives.
Coaching and counseling all optical team as necessary.