Optical Supervisor - Mercato

Warby Parker•Naples, FL

2d•Onsite

About The Position

Warby Parker is searching for an Optical Supervisor to join their growing team of in-house optical professionals. In this role, the supervisor will rely on their optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. They will help customers, whether longtime fans or first-time wearers, feel excited and confident about Warby Parker's glasses. As a keyholder to the store, the supervisor will help open and close the shop and maintain internal operations. As a leader of the team, they will foster an upbeat and productive work environment for the opticians and retail advisors. The ideal candidate is an energetic self-starter and a lifelong learner who's eager to help Warby Parker grow.

Requirements

A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilities
Passionate about the eyewear and retail industries
A clear, effective, and professional communicator-able to break down technical terms for customers to easily understand
Dedicated to going above-and-beyond to make customers (and teammates) happy
An energetic, positive team player able to adapt in a fast-paced, ever-changing work environment
Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities
Open-minded-constantly learning and challenging what you know
Takes work very seriously, but not themselves
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that finished eyewear meets optical standards, as well as customer requirements and requests
Use expertise to explain prescription terminology and product offerings to customers
Set the store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
Work with store management to lead and mentor the Optical team, including participants of the Optician Apprentice Program, and exemplify what great service looks like
Help maintain general store systems, inventory databases, and business operations
Foster and support a productive, positive employee culture in the store