Optical Supervisor - STORE NAME

Warby Parker • Louisville, KY

3d • Onsite

About The Position

Warby Parker is searching for an Optical Supervisor to join their growing team of in-house optical professionals. In this role, the supervisor will rely on their optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. They will help customers with their glasses, leaving them excited and confident. The supervisor will also act as a keyholder, helping to open and close the store and maintain internal operations. As a leader, they will foster an upbeat and productive work environment for opticians and retail advisors. The ideal candidate is an energetic self-starter and a lifelong learner eager to help Warby Parker grow.

Requirements

• A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states
• 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator
• Dedicated to going above-and-beyond to make customers (and teammates) happy
• An energetic, positive team player able to adapt in a fast-paced, ever-changing work environment
• Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities
• Open-minded and constantly learning
• Takes work seriously, but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets optical standards, as well as customer requirements and requests
• Use expertise to explain prescription terminology and product offerings to customers
• Set the store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of the Optician Apprentice Program, and exemplify great service
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in the store

Benefits

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• Competitive base salary/hourly rate
• Variable compensation for eligible employees
• Overtime pay for non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed