Optical Sales Associate
About The Position
HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together eight departments under one roof. With clinics in North York, Toronto Harbourfront, and King West (The Well), and continuing to expand with the launch of a new Toronto Metro Centre location, we deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic, and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives, and YOU can help us achieve this. At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as a professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you! We’re growing our Optical team and are excited to recruit an Optical Sales Associate to be part our Team at the Well. In this role, you’ll play an important part in creating great patient experiences, such as guiding frame choices, sharing your knowledge about lenses and eye care products, and assisting with clinical and front desk tasks. You’ll be working alongside a supportive team dedicated to providing exceptional, patient-focused care in a fast-growing department.
Requirements
- Minimum 1 year of experience in a patient-facing or retail sales role, preferably within a healthcare or optical setting.
- Strong client service skills with a genuine passion for delivering compassionate, patient-centered care.
- Excellent organizational skills and the ability to manage multiple priorities efficiently in a fast-paced environment.
- Self-motivated and goal-oriented, with a flexible attitude and willingness to take on diverse responsibilities.
Nice To Haves
- Experience using CRM or EMR systems, particularly Optosys software
- Interest or background in eye care, fashion, or a related industry
Responsibilities
- Provide compassionate, patient-focused service to ensure every individual feels heard, supported, and receives a consistently exceptional (5-star) experience.
- Guide patients through the frame selection process with expertise, offering personalized recommendations based on style, comfort, and prescription needs.
- Educate patients on lens options, coatings, and eye care products, staying within your scope of practice and promoting optimal eye health.
- Support optometrists with pre-testing procedures, ensuring efficiency and professionalism in every clinical interaction.
- Manage front desk responsibilities with meticulous attention to detail, including appointment scheduling, confirmations, billing, payments, and accurate data entry.
- Ensure seamless clinic flow by providing reliable administrative support and adhering to clinic policies and procedures.
- Contribute to team goals and clinic success through active participation in process improvement, patient satisfaction initiatives, and business growth strategies.
- Identify opportunities to enhance the patient experience and collaborate with management to support ongoing clinic performance and service excellence.
Benefits
- Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
