Optical Sales Associate

Shoptikal, LLCVerona, WI
Onsite

About The Position

Shopko Optical is seeking a Full-time Optical Sales Associate to join their team in Verona, WI. This role involves providing excellent customer service and patient care, with on-the-job training provided and no prior experience necessary. The position focuses on the selection, ordering, and dispensing of eyewear, completing pre-screening activities before patient exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory.

Requirements

  • High School Graduate or equivalent
  • Maintain license as required by state
  • To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
  • Able to handle multiple customer interactions/phone calls at a time
  • Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
  • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
  • Able to read and write at a high school graduate level
  • Able to sit or stand for extended periods of time
  • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
  • Ability to lift 10 to 20 pounds
  • Ability to see (Near, Distance, Color, and Depth Perception)
  • Manual and finger dexterity, as well as hand/arm steadiness
  • Ability to grip and hold items
  • Good eye and hand coordination
  • Able to operate a cash register, various optical equipment and tools

Nice To Haves

  • Previous experience in an office and/or optical dispensing is preferred

Responsibilities

  • Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear.
  • Complete pre-screening activities prior to patient exams.
  • Prepare work orders for Optical Lab.
  • Process medical billing information.
  • Maintain frame inventory.
  • Analyze patient eyewear needs.
  • Recommend specific lenses, lens coatings and frames to satisfy patient needs.
  • Assist patients in selecting frames according to style and color, ensuring frames are coordinated with facial and eye measurements and optical prescriptions.
  • Order and dispense eyewear accurately and professionally.
  • Assist patients with proper frame repairs and adjustments.
  • Show patients how to insert, remove and care for their contact lenses.
  • Assist Optometrist with case histories and screenings.
  • Maintain a complete knowledge of third-party plans and claims.
  • Explain promotions and special lens offerings to patients and customers.
  • Balance accounts.
  • Ensure proper merchandising of frame inventory.

Benefits

  • Competitive Wages & Sales Incentives
  • Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
  • Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
  • Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
  • Voluntary/Cafeteria Offerings
  • Employee Assistance Program
  • On the Job Training & Certification
  • Teammate Recognition Program
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