Optical Sales Associate

Shoptikal•Morris, MN

6d•Onsite

About The Position

Shopko Optical is seeking an Optical Sales Associate to join our team in Morris, MN. This role offers on-the-job training and certification opportunities, with no prior experience necessary. The position involves providing excellent customer service and patient care, helping to improve the sight and lives of patients in the communities we serve. Teammates will have the opportunity to build meaningful relationships and grow their careers while working with state-of-the-art technology and upholding Midwestern values.

Requirements

High School Graduate or equivalent
Maintain license as required by state
To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
Able to handle multiple customer interactions/phone calls at a time
Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Able to operate a cash register, various optical equipment and tools
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred

Responsibilities

Provide excellent patient and customer service according to company and Optical Center standards.
Analyze patient eyewear needs.
Recommend specific lenses, lens coatings and frames to satisfy patient needs.
Assist patients in selecting frames according to style and color, ensuring coordination with facial and eye measurements and optical prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with proper frame repairs and adjustments.
Show patients how to insert, remove and care for their contact lenses.
Assist Optometrist with case histories and screenings.
Maintain a complete knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders containing specific instructions for Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.
Complete pre-screening activities prior to patient exams.
Prepare work orders for Optical Lab.
Process medical billing information.
Maintain frame inventory.