Optical Sales Associate

Shoptikal•Fergus Falls, MN

21h•Onsite

About The Position

Shopko Optical is seeking an Optical Sales Associate to join its team in Fergus Falls, Minnesota. The role provides customer and patient service while helping patients select, order, and receive eyewear. It also includes completing pre-screening activities before exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. On-the-job training is provided, and no experience is necessary. Certification opportunities are available; teammates must complete Shopko OCE Certification requirements and calendar modules to become certified.

Requirements

High school graduate or equivalent.
Maintain a license as required by the state.
Complete Shopko OCE Certification requirements and calendar modules to become certified.
Handle multiple customer interactions and phone calls at a time.
Work with patients’ eyewear needs, including analyzing prescriptions, making repairs and adjustments, and lifestyle dispensing.
Communicate effectively at all organizational levels through written and two-way verbal communication.
Read and write at a high school graduate level.
Sit or stand for extended periods.
Lift 10 to 20 pounds.
Have near, distance, color, and depth perception.
Have manual and finger dexterity, hand and arm steadiness, gripping ability, and good eye-hand coordination.
Operate office equipment, a cash register, optical equipment, and tools.
Work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

Provide excellent customer and patient service according to company and Optical Center standards.
Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames.
Help patients select frames based on style and color, ensuring they coordinate with facial and eye measurements and optical prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders with specific instructions for the Optical Lab.
Process medical billing information.
Ensure frame inventory is merchandised properly.