Optical Sales Associate - Willing to Train!
About The Position
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. This role will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients’ medical needs. This employee is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the good and services we offer.
Requirements
- Communication, interpersonal and negotiation skills
- Ability to read, analyze and interpret insurance forms
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- HIPPA: All Associates must comply with the Health Insurance Portability and Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures
- High school diploma or general education degree (GED) required
- One year in a customer interactive position; or equivalent combination of education and experience
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Nice To Haves
- Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred
Responsibilities
- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
- Determine patient wants and needs and selling to exceed their expectations
- Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
- Able to operate the auto-lensometer and manual lensometer
- Educate and recommend specific lenses, lens coatings and frames to suit patient needs
- Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
- Dispense patient orders and repair and adjust patient frames
- Dispense all glasses and/or contact lens orders in E360
- Ensure all job aids and policies are followed
- Maintain frame standards with cleaning, organization, full and well-presented areas
- Follow all protocols to keep Frame inventory accurate
- General office duties and cleaning to be assigned by manager
- Assist with other duties in the office as needed
Benefits
- Medical, Vision, Dental and Life Insurance
- 401k + Employer Matching
- Paid Time Off and Paid Holidays
- Paid Maternity Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
