Optical Retail Sales Associate PT Columbia, MO #075

Eyemart Express•Columbia, MO

9d•Onsite

About The Position

Eyemart Express, a leading optical retailer, is seeking an Optical Retail Sales Associate for a part-time position. Founded 30 years ago, Eyemart Express has grown to over 245 stores nationwide, known for providing quality eyewear promptly and affordably, while fostering strong relationships with optometrists and local communities. With in-store labs, eye exams, and same-day delivery, customers can always see clearly. This role offers competitive earning potential, including base pay and incentives. The Retail Sales Associate, also known as a Retail Optician, will assist patients in selecting frames, lenses, and coatings, ensure lab technicians have accurate information for lens processing, and dispense completed glasses. This is an opportunity to join a company dedicated to improving lives by helping people see better.

Requirements

High School Diploma or GED.
Experience working in retail, customer service, or sales.
Experience working in the optical industry is preferred but not required.
Willingness to train.

Nice To Haves

Experience working in the optical industry is preferred but not required.

Responsibilities

Provide exceptional customer service to all patients.
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
Compute and process payment transactions/refunds using the in-house Point of Sale system.
Process insurance claims efficiently.
Maintain up-to-date knowledge of products.
Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
Take necessary measurements (i.e., measuring the patient’s pupillary distance).
Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
Pull correct lenses according to work order specifications.
Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
Adjust/repair damaged frames, replace nose pads, and missing screws.
Price, stock, and straighten merchandise.