Optical Retail Sales Associate PT Ankeny, IA #084

Eyemart Express•Ankeny, IA

5d•Onsite

About The Position

Eyemart Express, founded 30 years ago, has grown from one store to over 245 stores in 42 states, becoming a leading optical retailer. They are known for quickly providing quality eyewear at competitive prices while fostering strong relationships with optometrists and local communities. With in-store labs, eye exams, and same-day glasses delivery, Eyemart Express ensures customers don't miss out on important moments. This role offers the opportunity to join a top optical retailer and contribute to improving lives by enhancing people's vision. The earning potential is competitive, including base pay and incentives. The Retail Sales Associate, also known as a Retail Optician, will guide patients in selecting suitable eyeglass frames, lenses, and coatings. They will also ensure lab technicians have accurate measurements and prescription details for lens processing and fitting. Finally, the Retail Associate is responsible for dispensing the completed glasses to the patient.

Requirements

High School Diploma or GED.
Experience working in retail, customer service, or sales.

Nice To Haves

Experience working in the optical industry is preferred but not required.
We are willing to train.

Responsibilities

Provide exceptional customer service to all patients.
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
Compute and process payment transactions/refunds using the in-house Point of Sale system.
Process insurance claims efficiently.
Maintain up-to-date knowledge of products.
Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
Take necessary measurements (i.e., measuring the patient’s pupillary distance).
Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
Pull correct lenses according to work order specifications.
Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
Adjust/repair damaged frames, replace nose pads, and missing screws.
Price, stock, and straighten merchandise.