Optical Retail Sales Associate PT Tuscaloosa, AL #109

Eyemart Express•Tuscaloosa, AL

1d•Onsite

About The Position

Eyemart Express, founded 30 years ago, has grown from one friendly shop to over 245 stores in 42 states, becoming a celebrated optical retailer for promptly delivering quality eyewear at great prices while maintaining strong relationships with optometrists and local communities. With local labs in stores, eye exams, and same-day delivery on glasses, Eyemart Express ensures customers never miss a moment. This role offers a competitive earning potential, inclusive of base pay and incentives. The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses, and lens coatings that best suit their needs. They will also be responsible for ensuring lab technicians have accurate measurements and prescription information for lens grinding, coating, and fitting. Finally, the Retail Associate will dispense the completed glasses to the patient.

Requirements

High School Diploma or GED.
Experience working in retail, customer service, or sales.

Nice To Haves

Experience working in the optical industry is preferred but not required.
We are willing to train.

Responsibilities

Provide exceptional customer service to all patients.
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
Compute and process payment transactions/refunds using the in-house Point of Sale system.
Process insurance claims efficiently.
Maintain up-to-date knowledge of products.
Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
Take necessary measurements (i.e., measuring the patient’s pupillary distance).
Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
Pull correct lenses according to work order specifications.
Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
Adjust/repair damaged frames, replace nose pads, and missing screws.
Price, stock, and straighten merchandise.