About The Position

Eyemart Express, founded 30 years ago, has grown from a single shop to over 245 stores in 42 states, becoming a leading optical retailer. We are known for promptly delivering quality eyewear at competitive prices while fostering strong relationships with optometrists and local communities. Our unique model includes in-store labs, eye exams, and same-day delivery for glasses, ensuring customers never miss a moment. Join us to help people see better and improve lives.

Requirements

  • High School Diploma or GED.
  • Experience working in retail, customer service, or sales.
  • Experience working in the optical industry is preferred but not required.
  • Must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment (for remote or hybrid roles).

Nice To Haves

  • Experience working in the optical industry is preferred but not required. We are willing to train.

Responsibilities

  • Provide exceptional customer service to all patients.
  • Maintain knowledge of current sales and promotions.
  • Compute and process payment transactions/refunds.
  • Process insurance claims efficiently.
  • Maintain up-to-date knowledge of products.
  • Create and maintain patient files, following company and HIPAA policies.
  • Assess and interpret patient's needs/wants.
  • Take necessary measurements.
  • Prepare work orders for the lab.
  • Pull correct lenses according to work order specifications.
  • Inspect the final product for accuracy.
  • Adjust/repair damaged frames.
  • Price, stock, and straighten merchandise.

Benefits

  • Flexible scheduling
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