Optical Retail Sales Associate PT Cedar Park, TX #215

Eyemart Express•Cedar Park, TX

2d•Onsite

About The Position

Eyemart Express, founded 30 years ago, is a leading optical retailer with over 245 stores across 42 states, known for promptly delivering quality eyewear at great prices and fostering strong community relationships. With local labs in stores, eye exams, and same-day delivery on glasses, Eyemart Express ensures customers never miss a moment. This role offers a competitive earning potential, including base pay and incentives. The Optical Retail Sales Associate, also known as a Retail Optician, will assist patients in selecting frames, lenses, and coatings, ensure lab technicians have accurate measurements and prescription information, and dispense completed glasses to patients. The company is dedicated to excellence, work-life balance, and investing in its employees' futures.

Requirements

High School Diploma or GED.
Experience working in retail, customer service, or sales.

Nice To Haves

Experience working in the optical industry is preferred but not required.
We are willing to train.

Responsibilities

Provide exceptional customer service to all patients.
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
Compute and process payment transactions/refunds using the in-house Point of Sale system.
Process insurance claims efficiently.
Maintain up-to-date knowledge of products.
Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
Take necessary measurements (i.e., measuring the patient’s pupillary distance).
Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
Pull correct lenses according to work order specifications.
Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
Adjust/repair damaged frames, replace nose pads, and missing screws.
Price, stock, and straighten merchandise.