Optical Retail Sales Associate PT Appleton, WI #001
About The Position
Eyemart Express is a leading optical retailer with over 245 stores in 42 states, founded 30 years ago with a commitment to delivering quality eyewear promptly and affordably, while fostering strong relationships with optometrists and local communities. With in-store labs, eye exams, and same-day delivery, Eyemart Express ensures customers never miss a moment. This role offers a competitive earning potential, including base pay and incentives. The Optical Retail Sales Associate, also known as a Retail Optician, will assist patients in selecting eyeglass frames, lenses, and coatings, ensuring lab technicians have accurate information for lens grinding, coating, and fitting. The associate will also be responsible for dispensing completed glasses to patients.
Requirements
- High School Diploma or GED.
- Experience working in retail, customer service, or sales.
Nice To Haves
- Experience working in the optical industry is preferred but not required.
- We are willing to train.
Responsibilities
- Provide exceptional customer service to all patients.
- Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
- Compute and process payment transactions/refunds using the in-house Point of Sale system.
- Process insurance claims efficiently.
- Maintain up-to-date knowledge of products.
- Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
- Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
- Take necessary measurements (i.e., measuring the patient’s pupillary distance).
- Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
- Pull correct lenses according to work order specifications.
- Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
- Adjust/repair damaged frames, replace nose pads, and missing screws.
- Price, stock, and straighten merchandise.
Benefits
- Flexible scheduling needs to ensure harmony between work and personal life.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
