Optical Retail Sales Associate PT Kansas City, MO #192

Eyemart Express•Kansas City, MO

1d•Onsite

About The Position

Eyemart Express, a leading optical retailer with over 245 stores nationwide, is seeking an Optical Retail Sales Associate for a part-time position in Kansas City, MO. Founded 30 years ago with a commitment to delivering quality eyewear promptly and affordably, Eyemart Express distinguishes itself with local labs in stores, on-site eye exams, and same-day delivery for glasses. This role offers a competitive earning potential, including base pay and incentives. The Optical Retail Sales Associate, also known as a Retail Optician, plays a crucial role in assisting patients with frame, lens, and coating selections, ensuring accurate measurements and prescription information for lab technicians, and dispensing completed eyewear. Join a company dedicated to improving lives by helping people see better and where careers can take off.

Requirements

High School Diploma or GED.
Experience working in retail, customer service, or sales.
Experience working in the optical industry is preferred but not required.
Willingness to be trained.

Nice To Haves

Experience working in the optical industry is preferred.

Responsibilities

Provide exceptional customer service to all patients.
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
Compute and process payment transactions/refunds using the in-house Point of Sale system.
Process insurance claims efficiently.
Maintain up-to-date knowledge of products.
Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
Take necessary measurements (i.e., measuring the patient’s pupillary distance).
Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
Pull correct lenses according to work order specifications.
Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
Adjust/repair damaged frames, replace nose pads, and missing screws.
Price, stock, and straighten merchandise.