Optical Manager - Market St Woodlands

Warby Parker•Shenandoah, TX

17h•Onsite

About The Position

Warby Parker is seeking a skilled Optical Manager to join their in-house Optical team. This role involves creating exceptional customer experiences through professional expertise and product knowledge. The manager will act as a coach and team leader for the store's Opticians, while also consulting customers directly. The ideal candidate is a continuous learner, embraces challenges, fosters a positive work environment, and contributes to Warby Parker's growth.

Requirements

Licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
2+ years of experience in a management position
Strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
Able to operate with a high sense of professionalism and open-mindedness when making decisions
Passionate about the eyewear and retail industries
Clear and effective communicator, able to break down technical terms for customers
Dedicated to going above-and-beyond to make customers and teammates happy
Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
Takes work seriously, but not oneself
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that finished eyewear meets optical standards, as well as customer requirements and requests
Explain prescription terminology and product offerings to customers
Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example
Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
Report to the Store Leader, anticipating staffing needs and overseeing Optician Apprentice Program participants
Stay up to date with HR policies and procedures to promote a productive, safe culture and leverage company resources to increase employee engagement and job satisfaction
Support general store systems, inventory databases, and business operations

Benefits

Competitive base salary/hourly rate
Variable compensation for eligible employees
Overtime pay for non-exempt employees (if required to work more than 40 hours in a workweek)
Health, vision, and dental insurance (for full-time employees)
Life and AD&D Insurance (for full-time employees)
Paid sick leave (for full-time and part-time employees)
Paid Holidays (for full-time employees)
Vacation days per year (for full-time employees)
Retirement savings plan (401(k)) (for full-time employees)
Parental leave (non-birthing parents included) (for full-time employees)
Short-term disability (for full-time employees)
Employee Stock Purchase Plan (for full-time and part-time employees)
Employee Assistance Program (EAP) (for full-time and part-time employees)
Bereavement Support (for full-time employees)
Optical Education Reimbursement (for full-time employees)
Free eyewear (for full-time and part-time employees)