Optical Manager

VSP Vision Care•Hillsboro, OR

2d•$65,000 - $91,405•Hybrid

About The Position

The basic function of the Optical Manager is to drive profitable sales growth. This must be accomplished through development of a positive and productive retail-selling environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor/host satisfaction and retention.

Requirements

Bachelor's degree in related field or equivalent work experience
Three years of experience as an optician
Minimum three years supervisory/lead experience
State licensure or certification by a nationally-recognized optician association as an optician
Proven track record of sales growth through sales skills and accountability for sales results
Ability to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams
Ability to recruit and select associates/teams
Proven experience and results with a retail or customer service establishment
Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
Success in store merchandising and attention to detail
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

Drive profitable store sales by fostering a retail selling culture
Develop professional business relationships with Doctors
Recruit, train, develop, motivate, coach, and retain World Class Associates
Ensure store is effectively merchandised and presented according to standards
Ensure high quality through accurate measurements, correct pricing, AcuityLogic/Eyefinity/OfficeMate entry, and realistic delivery time quote
Maximize Managed Vision Care relationships and sales opportunities
Ensure timely implementation of approved Marketing programs and initiatives.
Ensure positive and productive host relationships