Optical Manager - Oxmoor Center

Warby Parker•Louisville, KY

4d•Onsite

About The Position

Warby Parker is seeking a skilled Optical Manager to join their in-house Optical team. This role involves creating excellent customer experiences through professional expertise and product knowledge, assisting both new and returning customers with their eyewear needs. The manager will lead a team of Opticians, provide customer consultations, and contribute to the growth of Warby Parker. The ideal candidate is a continuous learner, adaptable to challenges, fosters a positive work environment, and is passionate about the eyewear and retail industries.

Requirements

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
2+ years of experience in a management position
Strong leadership and mentoring skills
Ability to exhibit model behavior, drive optical metrics, and adhere to strict optical standards
Ability to operate with a high sense of professionalism and open-mindedness when making decisions
Clear and effective communication skills
Detail-oriented, organized, and capable of prioritizing tasks and responsibilities
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Nice To Haves

Passionate about the eyewear and retail industries
Dedicated to going above-and-beyond to make customers (and your teammates!) happy
Takes your work very seriously, but not yourself

Responsibilities

Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
Use your expertise to explain prescription terminology and product offerings to customers
Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
Support general store systems, inventory databases, and business operations