Optical Manager - Oakbrook Center

Warby Parker•Oak Brook, IL

8h•Onsite

About The Position

Warby Parker is seeking a skilled Optical Manager to join their in-house Optical team. This role involves creating exceptional customer experiences using professional skills and product knowledge. The manager will lead a team of Opticians, provide customer consultations, and contribute to the growth of Warby Parker. The ideal candidate is a continuous learner, embraces challenges, fosters a positive work environment, and is passionate about the eyewear and retail industries.

Requirements

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who's been in a management position for 2+ years
A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
Passionate about the eyewear and retail industries
A clear and effective communicator-you can break down technical terms for customers to easily understand
Dedicated to going above-and-beyond to make customers (and your teammates!) happy
Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
Someone who takes your work very seriously, but not yourself
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
Use your expertise to explain prescription terminology and product offerings to customers
Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
Support general store systems, inventory databases, and business operations