Optical Manager - Central Park

Warby Parker • Austin, TX

2d • Onsite

About The Position

Warby Parker is seeking a skilled Optical Manager to join their in-house Optical team. This role involves creating exceptional customer experiences using professional skills and product knowledge. The manager will act as a coach and team player, leading the store's Opticians and assisting customers directly. The ideal candidate is a lifelong learner, embraces challenges, fosters a positive work environment, and contributes to Warby Parker's growth.

Requirements

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
• 2+ years in a management position
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with a high sense of professionalism and open-mindedness when making decisions
• Passionate about the eyewear and retail industries
• A clear and effective communicator
• Dedicated to going above-and-beyond to make customers and teammates happy
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
• Takes work seriously, but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets optical standards, customer requirements, and requests
• Explain prescription terminology and product offerings to customers
• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example
• Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
• Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe culture and leverage company resources to increase employee engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed