Optical Consultant

Acuity Eye Group•National City, CA

6d•Hybrid

About The Position

The Optical Consultant designs, measures, fits, and adapts lenses and frames for patients according to written optical prescriptions or specifications. This role involves assisting patients with frame selection, measuring customers for eyeglasses, coordinating frames with facial and eye measurements and optical prescriptions, and preparing work orders for the optical laboratory. The consultant also verifies the accuracy of finished lenses and spectacles, adjusts frames and lens positions for optimal fit, and may shape or reshape frames. Key responsibilities include accurately describing vision benefits, training patients on contact lens care, maintaining customer records, performing administrative duties like inventory tracking and sales, and recommending specific lenses, coatings, and frames. The role also involves selling optical goods, repairing damaged frames, and ensuring compliance with various regulations.

Requirements

At least 3 or more years of related work experience as an Optician / Optical Consultant, dispensing contact lenses and glasses.
Valid Driver’s License.
Ability to use a lensometer.
Superior customer service and sales skills.
Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
Ability to interpret and apply policies and procedures.
Must address others professionally and respectfully by actions, words and deeds.
Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic, Optometry and Company.

Nice To Haves

Associates or Bachelor’s Degree.
Certified Dispensing Optician (a plus).

Responsibilities

Designs, measures, fits, and adapts lenses and frames for patients according to written optical prescriptions or specifications.
Assists patients with selecting frames.
Measures customers for eyeglasses, coordinating frames with facial and eye measurements and optical prescriptions.
Prepares work orders for the optical laboratory.
Verifies the exactness of finished lens spectacles.
Adjusts frames and lens positions to fit clients.
May shape or reshape frames.
Measures clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
Verifies that finished lenses are ground to specifications.
Utilizes a lensometer to validate patients' prescriptions in eyewear.
Provides training on good contact lens insertion and removal practices.
Accurately describes vision benefits to patients and navigates through multiple benefit options.
Prepares work orders and instructions for grinding lenses and fabricating eyeglasses.
Assists clients in selecting frames according to style and color.
Maintains records of customer prescriptions, work orders, and payments.
Performs administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.
Recommends specific lenses, lens coatings, and frames to suit client needs.
Sells goods such as contact lenses, spectacles, sunglasses, and other related items.
Heats, shapes, or bends plastic or metal frames to adjust eyeglasses, using pliers and hands.
Instructs clients on how to wear and care for eyeglasses and contact lenses.
Determines clients' current lens prescriptions using lensometers or lens analyzers.
Repairs damaged frames.
Obtains a customer's previous record or verifies a prescription with the examining optometrist or ophthalmologist.
Arranges and maintains displays of optical merchandise.
Understands back-up protocol for processing patients during system outages.
May work up patients for the Optometrist as needed.
Maintains an appropriate professional appearance and demeanor.
Keeps commitments and keeps direct supervisor informed of work progress, timetables, and issues.
Obtains and reviews medical history and/or records from patients.
Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
Performs other duties as assigned by management.