Optical Associate

FYidoctors•Greater Sudbury, ON

4d•CA$19 - CA$23•Onsite

About The Position

Join solis optics at their Sudbury - Elm Street location as an Optical Associate. This part-time role (20-29 hours per week) offers the opportunity to deliver exceptional customer experiences in a fun, supportive, dynamic, and rewarding environment. You will make a meaningful impact on people's lives by assisting with eyewear selection and ensuring customer satisfaction.

Requirements

Previous experience in a customer-facing role, preferably within a retail environment
Ability to multi-task and thrive in a fast-paced environment
Proficiency with technology and computers, including MS Office Suite
Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences
A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively

Nice To Haves

Previous optical experience is considered an asset

Responsibilities

Greet and welcome customers, manage customer check-in and check-out
Engage with customers in person, by phone, and via email
Coordinate appointments, prepare prescription printouts
Educate customers on eyewear options tailored to their lifestyle, ensuring optimal value and quality
Guide customers in selecting eyewear that combines style with optimal vision
Support frame and facial measurements alongside an Optician, ensuring proper fit and positioning of new eyewear
Assist with contact lens orders
Manage billing and payments for patients, insurers and other third parties
Deliver exceptional customer service to ensure a positive customer experience
Support store operations by performing additional duties as required