Optical Associate

BonLookHalifax, NS
Onsite

About The Position

Our FYidoctors Halifax - Spryfield clinic is seeking an Optical Associate to deliver exceptional vision and eyewear experiences to patients in a dynamic, rewarding, and collaborative environment. This full-time role requires working 30-40 hours per week, Monday to Saturday. FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider, committed to enhancing patients' lives through a doctor-led, patient-first approach. The company emphasizes Diversity, Equity, Inclusion, and Opportunity, and is an equal opportunity employer that provides accommodations during the application process if required.

Requirements

  • Ability to multi-task and thrive in a fast-paced environment
  • Proficiency with technology and computers, including MS Office Suite
  • Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
  • A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

Nice To Haves

  • Previous optical experience or retail experience is considered an asset

Responsibilities

  • Greet and welcome patients to the clinic, engage with patients in person, by phone, and via email
  • Educate patients on eyewear options tailored to their lifestyle, assisting with frame selection to ensure optimal value, quality, aesthetics, and performance
  • Interpret optical prescriptions provided by the optometrist
  • Perform frame and facial measurements, ensuring proper fit and positioning of new eyewear, as well as repairs and adjustments
  • Coordinate appointments, and prepare prescription printouts
  • Manage billing and payments for patients, insurers and other third parties
  • Assist with contact lens fittings and process contact lens orders
  • Deliver exceptional customer service, ensuring a positive patient experience
  • Support clinic operations by performing additional duties as required

Benefits

  • Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics)
  • A comprehensive benefits package featuring exceptional optical coverage
  • Rapid and ongoing growth, providing a consistently challenging and rewarding environment
  • A workplace culture that fosters collaboration and teamwork
  • Continuous training and development opportunities to support your career growth
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