Optical Associate

BonLook • Moose Jaw, SK

54d

About The Position

Step into a role where you'll deliver exceptional customer experiences in a fun, supportive, dynamic, and rewarding environment. Join us in making a meaningful impact on people's lives - one frame at a time.

This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Saturday.

Requirements

• Previous experience in a customer-facing role, preferably within a retail environment
• Ability to multi-task and thrive in a fast-paced environment
• Proficiency with technology and computers, including MS Office Suite
• Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences
• A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively

Nice To Haves

• Previous optical experience is considered an asset

Responsibilities

• Greet and welcome customers, manage customer check-in and check-out
• Engage with customers in person, by phone, and via email
• Coordinate appointments, prepare prescription printouts
• Educate customers on eyewear options tailored to their lifestyle, ensuring optimal value and quality
• Guide customers in selecting eyewear that combines style with optimal vision
• Support frame and facial measurements alongside an Optician, ensuring proper fit and positioning of new eyewear
• Assist with contact lens orders
• Manage billing and payments for patients, insurers and other third parties
• Deliver exceptional customer service to ensure a positive customer experience
• Support store operations by performing additional duties as required

Benefits

• Competitive wages and benefits with exceptional optical coverage
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment
• A workplace culture that fosters collaboration and teamwork
• Continuous training and development opportunities to support your career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees