(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart•Kansas City, KS

12d•Onsite

About The Position

The Optical Associate, Non-Certified position at Sam's Club involves a combination of retail and optical support tasks. Responsibilities include maintaining the optical sales floor, stocking merchandise, organizing displays, and managing inventory. The role also involves customer interaction, educating members on eyewear, assisting with purchases, and performing basic frame adjustments and repairs. Additionally, the associate will handle sales transactions, process payments, returns, and exchanges, and manage insurance claims. A key aspect of the role is supporting optometrist services, which may include pre-testing patients and collecting payments for services. The position requires adherence to company policies, procedures, and legal compliance, including HIPAA. Continuous learning and development are expected, with opportunities for training and acquiring necessary certifications. The role also emphasizes teamwork, integrity, customer service, and striving for excellence.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for American Board of Opticianry (ABO) exam.
Meet the requirements to work as an Optical associate (for example, minimum age, qualification, registration, certification, and/or licensure when required by the Optical organization and/or by State Boards of Opticianry, as applicable.)
Must obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Willingness and ability to work with Manager to register and maintain own NPI number as required by state law.
Licensed/Registered States Only: Meets or can satisfy state law requirements to become an apprentice optician and licensed optician.
Must obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless the applicable state licensure requirements mandate additional training hours.
Must complete all applicable state licensure requirements and obtain optician licensure within 3 months of completing the minimum apprenticeship hours required by the state.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
Maintains the sales floor in the Optical area in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Receives and stocks merchandise in the Optical area.
Organizes and maintains the Optical area by following company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation.
As needed, receives, audits and maintains hearing aid inventory and processes sales and refunds through the POS system.
Operates hardware (for example, cash registers or related equipment), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
Educates members on eyewear usage and care and supports contact lens insertions, removals, and hygiene guidance.
Sells Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens orders, and identifying and verifying prescription information.
Accurately measures pupillary distance and position of wear for various lens types, including bifocal, trifocal, occupational, and progressive lenses, using manual and digital systems.
Performs frame adjustments and repairs and completes final inspection of eyewear prior to dispensing.
Troubleshoots member non-adapt issues and communicates with labs and optometrists regarding job status and product updates.
Processes optical eyewear and contact lens orders, monitors trial lens inventory, and ensures calibration and cleanliness of optical equipment.
Performs final inspection of eyewear, including compound prism verification and troubleshoots non-adapt issues.
Communicates with labs and optometrists regarding job status, product updates, and reordering expired lenses.
Troubleshoots equipment failure issues and coordinates repairs.
As needed and under guidance of the contracted or associate optometrist, completes patient appointments performs pre-testing, and records results.
Embraces the utilization of new and existing technology while supporting OD services.
Collects payments for doctor/telehealth services.
Processes member visits by scheduling and confirming appointments, following company policies, procedures, and applicable state and federal laws.
Maintains and files records in compliance with HIPAA and company procedures.
Requests, reviews, and processes insurance claims and payments for doctor services where applicable OD services are contracted.
Requests, reviews, and processes insurance claims, payments, and chargebacks for eye care materials.
Completes assigned virtual and hands-on trainings, including those necessary to acquire and maintain required certification and licensure, as applicable.
Develops intermediate knowledge of eye anatomy and diagnostic testing.
Participates in internal development opportunities to enhance technical and service capabilities.
Where applicable by state regulations, registers with state board for apprenticeship or permit to work within 60 days.
Ensures no lapse in registration or certification.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Benefits

Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.