Optical Assistant

EYE SPECIALISTS OF MID FLORIDA PA•Lake Wales, FL

3d•Onsite

About The Position

The Optical Assistant fills vision correction prescriptions, fits and adapts lenses and frames. Day to day duties include record keeping, accounting, inventory, sales, work order placement, and customer service. Please note that this job description is not exhaustive, and additional duties may be as needed.

Requirements

High school diploma or GED required
Proficient computer skills
Ability to problem solve
Detail-oriented
Gain a working knowledge of post-operative Medicare, Medicare Replacement, and Medicaid plans
Excellent communication skills, proper grammar, and writing capability
Team-oriented
Self-directed, highly motivated, able to multi-task, and work under pressure in a fast-paced environment
Possess a caring, patient, and friendly attitude
Gain familiarity with all forms associated with the patient’s medical record
Gain familiarity with the use and operation of optical software
Gain knowledge relating to lenses, frames, and all optical supplies
Sales ability
The majority of the time on the job is spent walking, sitting, using hands to hold and move items, reaching with hands and arms, talking, hearing, stooping, crouching, and bending
At times, the job may require weight to be lifted up to 50 pounds
The job requires the following types of vision: close, distance, peripheral and depth perception
Must be able to communicate clearly in person and over the telephone
Hearing must be adequate to perform job duties in person and over the telephone
The Optical Assistant must be able to travel to various satellite locations as needed for work assignments.
A valid Florida driver’s license is required.

Nice To Haves

One (1) year of Sales experience preferred

Responsibilities

Greet all patients in a friendly manner
Provide routine cleaning and adjustment services for patients entering into the practice
Educate and assist with the selection of eyewear that is available in the optical department
Order jobs from labs according to practice protocols
Check-in and document all incoming job orders correctly
Collect payment on optical orders
Notify the patient in a timely manner when their order is ready to be dispensed
Ensure all optical boards and surrounding areas are clean and well stocked at all times
File patient insurance claims for glasses
Complete paperwork efficiently and accurately to document sales and patient activities
Ensure the highest level of customer service and patient satisfaction
Process all incoming and outgoing deliveries for FedEx, UPS, etc.
Professional and Personal Development/Goals and Objectives
Exhibit professional demeanor with a positive attitude when representing the practice
Maintain certification, where applicable, and continues to improve skills. Must attend all in-service, webinar training seminars as directed by the Office Team Lead
Set goals and objectives for professional growth. Review and revise goals on an ongoing basis
Provide input on how to improve customer service, decrease costs, and increase revenue for the optical department
Customer Service
Support the practice core values and mission statement to develop, enhance and promote quality customer service through team effort
Exhibit flexibility, sensitivity, and respect while maintaining an effective working relationship with all team members
Maintain practice confidentiality, follow HIPAA guidelines and the rules, and regulations of the practice as documented in the practice employee manual
Maintain standards of productivity as defined by management
Perform other duties as assigned