Optical Area Manager

CLEAR SIGHT PARTNERS, LLC•Tampa, FL

2d•Hybrid

About The Position

The Optical Area Manager oversees daily optical operations across assigned locations, ensuring high standards in patient service, merchandising, staffing, sales performance, and operational compliance. This role partners with leadership to drive business results, support consistent brand standards, and improve overall patient experience. Responsibilities include supervising Optical Leads and staff through hiring, training, coaching, performance management, scheduling, employee relations, and corrective action, while also monitoring operational metrics and supporting team development and workflow efficiency. Frequent Travel to multiple retail optical locations is required. Selected locations may also require half-day or full-day Saturday shifts.

Requirements

Minimum 5 years optical experience
Minimum 3 years in managing optical team
Florida LDO is required; candidates with out-of-state licenses or on the FL LDO track may be considered
Ability to work well with all levels of management, build partnerships and influence teams.
Highly organized and able to adapt to quickly changing priorities.
Proven ability to plan, organize, prioritize, and manage multiple tasks efficiently.
Proven quality experience as demonstrated through historical work/achievements
Excellent verbal, written communication, and presentation skills
Problem solving, analytical and strategic skills required
Metrics driven
Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint

Responsibilities

Actively participate in the talent selection process for team.
Manage daily staffing requirements including call-outs.
Prepare and deliver performance reviews for direct reports.
Manage performance and/or employee relations issues.
Support the coordination of training on merchandising standards, product flow, inventory flexing and signage to ensure consistency of Brand experience.
Partner on the development of optical locations specific presentations and merchandise concepts.
Identify business opportunities and create action plans to drive results.
Coach and direct team to meet standards for patient service, daily merchandise presentation and replenishment, pricing, and markdown presentation.
Maintain daily and weekly sales reports to track, analyze and communicate business results.
Manage appointment fill rate, capture rate and no-show rate.
Communicate merchandise and product performance opportunities/observations.
Manage patient complaints and order issues.
Respond to patient inquiries.
Manage follow-up, recalls and confirming.
Execute all company policies, procedures, processes as required and ensure full compliance of all operational procedures and paperwork as well as federal, state and local laws and regulations.