Ops & Tech Specialist III

Aon Corporation•Fort Washington, PA

10d•Hybrid

About The Position

Aon is hiring for an Ops & Tech Specialist III to support our Affinity Healthcare group. This is a hybrid position out of our Fort Washington, PA office. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

Requirements

7+ years of business experience preferably in the insurance industry
Critical Thinking: has the technical capability and systems knowledge to understand sophisticated processes, system logic, data flows, and technical dependencies.
Problem Solving: experience analyzing sophisticated operational and technical issues, identifying root causes, and partnering with IT on creative solutions.
Proficiency in Microsoft Office Suite
Intermediate experience with Excel and SQL; ability to read, interpret, and validate data queries and technical outputs.
IT background or solid grasp of programming concepts, system development life cycle (SDLC), application improvements, and user documentation.
Strong organizational skills with attention to detail and accuracy
Superb communication: both written and verbal.
Proactive Management Style and consistent follow-through
Ability to work both independently and collaboratively within a team environment.

Nice To Haves

10+ years combination experience with the following roles: PM, BA, QA, Dev/Ops, systems analyst, or application support.
Systems Knowledge: AS400 preferred; AuMine, Majesco, InsPro, Wintam, CoverWallet, and SmartComm experience a plus.
Prior programming, application support, systems analysis, or experience working closely with developers to build, test, solve, and implement system changes preferred.
Insurance industry experience

Responsibilities

Lead for Affinity Healthcare Deliverables, Projects, and Technology Initiatives
Manage a mix of compliance requests, carrier rate changes / form filings, annual census, audit findings, corporate IT initiatives, strategic projects that drive revenue growth and optimize expenses.
Support technical workflow tasks from requirements gathering through implementation, testing, validation, and completion of deliverables.
Understand deliverable deadlines, technical dependencies, system impacts, and ensure accurate and timely implementation.
Become the domain expert of business processes and supporting systems, including AS400, AuMine, InsPro, Majesco, Wintam, CoverWallet, and SmartComm, with the ability to understand system logic, data flow, and programming concepts at a functional level.
Interact and coordinate with multiple teams, including insurance carriers, IT, developers, QA, call center, operations, accounting, compliance, and Healthcare leadership.
Connect with carrier partners to ensure alignment on project priorities, execution, as well as reporting on project status.
Translate business requirements into clear technical requirements, user stories, test scenarios, and implementation plans for IT partners.
Review and support system testing, defect resolution, data validation, and post-implementation monitoring for technical changes.