OPS Student Success Program Assistant

University of North Florida Alumni Association•Jacksonville, FL

About The Position

The primary purpose of the Academic Support Specialist will be to provide administrative support to students, faculty and staff to address individual needs including challenges. This individual will help to support students through referral to appropriate campus resources and through collaboration with other support units to ensure timely and effective assistance. UNF’s Student Success team offers a high energy, collegial work culture where team members contribute every day to helping students succeed. You will rapidly develop portable, marketable skills, expand connections to other professionals in Higher Education, and enjoy opportunities for mentorship and professional development. Your day-to-day efforts will emphasize self-directed and autonomous work. Apply today to become part of a team that empowers students with knowledge, resources, and opportunities to succeed.

Requirements

Experience working in a fast-paced customer service setting preferred
Always maintains a professional demeanor
Higher education experience preferred but not required
Strong interpersonal and communication skills (both spoken and written) required
Ability to maintain calm in a somewhat stressful environment
Strong organization skills
Comfortable learning new technology
Ability to learn new information through training and provide accurate information in answering inquiries via phone and email
Must be able to perform processing and work task
This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.
The holder of this position is designated as a “Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Responsibilities

Provides customer service to incoming customers as the first point of contact
Manages front office processes
Provides one-on-one assistance in person, via telephone, and e-mail
Manages the Office email inboxes and voicemail boxes
Directs student inquires appropriately and efficiently
Assists the Director/Associate and Assistant Director and Advising Staff with organizing and preparing for New Student Orientations
Assists with End of Term processes as determined by the Advising Leadership team
Under the direction of the Advising Director, assists with registration functions such as lifting holds, providing registration overrides
Hires, trains, schedules, and manages student workers
Will supervise student assistant staff.
Must be able to work on the occasional Saturday to assist/participate in university events.
During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off-campus location or place of residence.